DENTAL LAB MANAGER (MicroDental Canada, Hamilton, Ontario)
MicroDental Laboratories is a world-class, rapidly growing, global company. With our focus on Quality, Value, and Legendary Customer Care, our Centers are devoted to building strong and lasting relationships with our dentists and their team members. We offer our employees a team-oriented atmosphere, fast-paced environment, on-going training, with top wages based on experience. We provide an excellent benefit plan, future advancement, and the gratification of making a real difference. We are looking for determined, high energy, well organized managers/leaders to join our team in Hamilton, ON.
Our Company has the following to offer:
Excellent compensation plan with benefits including medical, dental, vacation and holidays
Flexible working hours
Career advancement opportunities
Investments in the latest technology
Exclusively focused in cosmetic, implant and digital design for fixed prosthodontics
Primary Responsibilities & Skills:
Manage day to day operations in a fast-paced dental laboratory environment
Ensure quality control standards are proficient and well maintained
Ensure individualized customer service, communication, and directly interact with customers in resolving issues as necessary including a system to monitor customer maintenance and plan for meeting industry standards for customer retention
Measure and regularly communicate the operational performance (cost, quality, time, customer issues) through effective metrics and related capabilities (i.e., processes, systems, data)
Hire, train, engage, empower, develop, and mentor laboratory staff
Develops, implements, and monitors employee evaluation system for performance, goal setting, and provides regular feedback to the staff members
Establish performance goals in collaboration with the executive team to manage budget/P&L
Establish, deploy, and continuously improve a standard, consistent way of managing laboratory to facilitate continued company growth
Assist with sales and marketing strategy to attain budgeted sales revenue goals
Collaborate and interact with other departments such as HR, Accounting, and IT to establish and refine efficient and effective processes while ensuring the company’s operational priorities are aligned with the company strategy
Assist in the development of and ensure accountability for production department materials and labor budgets
All other duties as assigned or as otherwise required
Qualifications:
5+ years dental experience
Leadership & Team Management Skills with ability to manage day-to-day production
Knowledge and experience of all dental lab products, materials, terminology, and techniques
Exceptional knowledge and proficiency in quality control and time management
Strong communication skills
Registered Dental Technician Certification preferred
Must possess a valid driver’s license and pass a company MVR check
High school diploma or equivalent required
We are proud to be an Equal Opportunity/Affirmative Action employer. We recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.