DENTAL LAB PRODUCTION COORDINATOR (MicroDental California, Livermore, CA)
MicroDental Laboratories is a world-class, rapidly growing, global company with strong benefit packages and great long-term stability. We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA. With our focus on Quality, Value, and Legendary Customer Care, our Centers are devoted to building strong and lasting relationships with our dentists and their team members. We are looking for a determined, high-energy, well-organized individual for the position of Production Coordinator to join our team in Livermore, California.
Our Company has the following to offer:
Excellent compensation plan with benefits including medical, dental, life insurance, short/long term disability, 401(k), vacation and holidays
Flexible working hours
Career advancement opportunities
Investments in the latest technology
Exclusively focused in cosmetic, implant and digital design for fixed prosthodontics
Primary Responsibilities & Skills:
Responsible for the data entry for incoming cases
Liaison between departments by communicating delivery requirements of cases
Monitor case flow of certain assigned products by reviewing target dates at each stage
Support the Technical Services Reps by completing paperwork changes, case scheduling, following up on long term hold cases, and calling doctors for service related items
Ensures excellent customer relations by handling doctor’s complaints within a 24 hour period
Responsible for taking care of special requests from Technical Support, Dental Services or Doctor’s regarding cases in production
Bills for services by making any changes to case entry that are required; billing doctors for cases that are ready to ship; attaching and reviewing invoices; bringing cases to shipping after billing; shipping cases past shipping cut-off time
All other duties as assigned or as otherwise required
Qualifications:
Prior dental office or lab industry experience preferred
Highly motivated, detail oriented, well-organized professional with strong interpersonal, verbal and written communication skills
Self-starter with ability to multi-task, prioritize and complete multiple projects accurately and on time with minimal supervision
Must be able to integrate directions quickly and react with a high sense of urgency
Ability to be effective and flexible in stressful situations (i.e., unexpected problems, tight deadlines)
Able to work well in a team environment and interact effectively within the laboratory and outside contacts
Knowledge of MS Office Suite, including Excel, Word, and Outlook
High School Diploma or Equivalent Required
Salary: $18.00 - $20.00 per hour
*All new hires will be required to pass our standard employee background check*
MicroDental Laboratories and Modern Dental Laboratory USA are proud to be an Equal Opportunity/Affirmative Action employer. We recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.