Sales & Service Career Manager Sales & Service Career Manager

DELIVERY DRIVER (MicroDental Canada, Hamilton, ON)

MicroDental Laboratories is a world-class, rapidly growing, global company with strong benefit packages and great long-term stability. We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA. With our focus on Quality, Value, and Legendary Customer Care, our Centers are devoted to building strong and lasting relationships with our dentists and their team members. We are looking for a determined, high energy, well organized Delivery Driver to join our dental lab in Hamilton, ON Canada.

Our Company has the following to offer:

  • Excellent compensation plan with benefits including medical, dental, vacation and holidays

  • Flexible working hours

  • Career advancement opportunities

  • Investments in the latest technology

  • Exclusively focused in cosmetic, implant and digital design for fixed prosthodontics

Responsibilities:

  • Ensure timely delivery of goods to predetermined customers on specific routes

  • Review orders prior to delivery, loading and unloading company vehicle

  • Obtain delivery confirmations from each customer

  • Provide excellent customer service to our client base

  • Conduct inspections of vehicle before departing on delivery/pick up route

  • All other duties as assigned or as otherwise required

Qualifications:

  • High school diploma or equivalent required

  • Must possess a valid driver’s license

  • Must have a clean driving record

  • Ability to pass company background and MVR check

  • Able to lift up to 50 pounds comfortably

  • Must be legally authorized to work in the Canada

  • Must have basic English language skills

  • Strong organizational and customer service skills

MicroDental Laboratories and Modern Dental Laboratory USA are proud to be an Equal Opportunity/Affirmative Action employer. We recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.

Read More
Sales & Service, Operations Career Manager Sales & Service, Operations Career Manager

DENTAL LAB PRODUCTION COORDINATOR (MicroDental California, Livermore, CA)

MicroDental Laboratories is a world-class, rapidly growing, global company with strong benefit packages and great long-term stability. We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA. With our focus on Quality, Value, and Legendary Customer Care, our Centers are devoted to building strong and lasting relationships with our dentists and their team members. We are looking for a determined, high-energy, well-organized individual for the position of Production Coordinator to join our team in Livermore, California.

Our Company has the following to offer:

  • Excellent compensation plan with benefits including medical, dental, life insurance, short/long term disability, 401(k), vacation and holidays

  • Flexible working hours

  • Career advancement opportunities

  • Investments in the latest technology

  • Exclusively focused in cosmetic, implant and digital design for fixed prosthodontics

Primary Responsibilities & Skills:

  • Responsible for the data entry for incoming cases

  • Liaison between departments by communicating delivery requirements of cases

  • Monitor case flow of certain assigned products by reviewing target dates at each stage

  • Support the Technical Services Reps by completing paperwork changes, case scheduling, following up on long term hold cases, and calling doctors for service related items

  • Ensures excellent customer relations by handling doctor’s complaints within a 24 hour period

  • Responsible for taking care of special requests from Technical Support, Dental Services or Doctor’s regarding cases in production

  • Bills for services by making any changes to case entry that are required; billing doctors for cases that are ready to ship; attaching and reviewing invoices; bringing cases to shipping after billing; shipping cases past shipping cut-off time

  • All other duties as assigned or as otherwise required

Qualifications:

  • Prior dental office or lab industry experience preferred

  • Highly motivated, detail oriented, well-organized professional with strong interpersonal, verbal and written communication skills

  • Self-starter with ability to multi-task, prioritize and complete multiple projects accurately and on time with minimal supervision

  • Must be able to integrate directions quickly and react with a high sense of urgency

  • Ability to be effective and flexible in stressful situations (i.e., unexpected problems, tight deadlines)

  • Able to work well in a team environment and interact effectively within the laboratory and outside contacts

  • Knowledge of MS Office Suite, including Excel, Word, and Outlook

  • High School Diploma or Equivalent Required

Salary: $18.00 - $20.00 per hour

*All new hires will be required to pass our standard employee background check*

MicroDental Laboratories and Modern Dental Laboratory USA are proud to be an Equal Opportunity/Affirmative Action employer. We recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.

Read More
Sales & Service Career Manager Sales & Service Career Manager

SHIPPING & RECEIVING CLERK (Ward, Brighton, MI)

MicroDental Laboratories is a world-class, rapidly growing, global company with strong benefit packages and great long-term stability. We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA. With our focus on Quality, Value, and Legendary Customer Care, our Centers are devoted to building strong and lasting relationships with our dentists and their team members. We are looking for a determined, high energy, well organized individual for the Shipping/Receiving Clerk position at our Ward Dental Laboratory in Brighton, Michigan.

Our Company has the following to offer:

  • Excellent compensation plan with benefits including medical, dental, life insurance, short/long term disability, 401(k), vacation and holidays

  • Flexible working hours

  • Career advancement opportunities

  • Investments in the latest technology

  • Exclusively focused in cosmetic, implant and digital design for fixed prosthodontics

Responsibilities:

  • Prepare material for shipping by weighing, packaging, stamping, and preparing necessary shipping forms such as invoices and shipping labels

  • Disinfect all incoming cases following laboratory safety processes

  • Provide exceptional customer service via phone, in-person and by email

  • Assemble and fill boxes with items that need to be shipped

  • Unload, sort, and prioritize incoming packages for case entry

  • Maintain inventory of shipping materials and supplies

  • Provide support to employees and managers in the handling of all shipping related activities, including routing internal drivers for package pickup and delivery

  • All other duties as assigned or as otherwise required

Qualifications:

  • Knowledge of dental lab products, materials, and techniques preferred

  • Basic computer knowledge with ability to learn new programs

  • Ability to communicate effectively with others both written and verbal

  • High attention to detail with the upmost accuracy is required

  • Understanding of general administrative policies and procedures

  • Self-motivated with strong organization skills and ability to manage multiple tasks in a fast-paced, high volume environment.

  • Maintain clean equipment and work area

  • Ability to stand for long periods of time; Ability to lift up to 30 lbs.

  • Team Player a MUST

  • High school diploma or equivalent required

*All new hires will be required to pass our standard employee background check*

MicroDental Laboratories and Modern Dental Laboratory USA are proud to be an Equal Opportunity/Affirmative Action employer. We recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.

Read More