Career Manager 1/16/25 Career Manager 1/16/25

CUSTOMER SUPPORT REPRESENTATIVE (Northwest, Kennewick, WA)

MicroDental Laboratories is a world-class, rapidly growing, global company with strong benefit packages and great long-term stability. We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA. With our focus on Quality, Value, and Legendary Customer Care, our Centers are devoted to building strong and lasting relationships with our dentists and their team members. We are looking for an experienced Customer Support Representative to join our team.

Our Company has the following to offer:

Excellent compensation plan with benefits including medical, dental, life insurance, short/long term disability, 401(k), vacation (new hires will earn 10 days each year) and 8 paid holidays
Flexible working hours
Career advancement opportunities
Investments in the latest technology
Exclusively focused in cosmetic, implant and digital design for fixed prosthodontics

Responsibilities:

Under direction, provides clerical and administrative support to management.
Ensure timely delivery of goods daily to predetermined customers on specific routes
Answer phones and assist customers with any questions or concerns
Prepare communications, such as memos, emails, reports and other correspondence
Create and maintain filing systems, both electronic and physical
Schedule appointments and maintain calendars
Schedule and coordinate staff and other meetings
Maintain lab inventory, prepare on-line requisitions for inventory re-stocking
Manage incoming and outgoing shipments; Track packages to ensure on-time delivery
Additional duties as assigned or as otherwise required

Qualifications:

Minimum of one (1) year of clerical experience in a corporate environment preferred
Knowledge of dental lab products, materials, and techniques preferred
Valid driver’s license with clean MVR record
Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level
Basic computer knowledge with ability to learn new programs
High level of attention to detail and exceptional organizational skills
Strong interpersonal, verbal, and written communication skills
Highly motivated with the ability to quickly learn procedures and products
Exceptional customer service skills
Ability to lift up to 30 lbs and stand for extended periods of time.
High School diploma or equivalent required

Pay: $16.70 - $18.00 per hour

*All new hires will be required to pass our standard employee background check*

MicroDental Laboratories and Modern Dental Laboratory USA are proud to be an Equal Opportunity/Affirmative Action employer. We recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.

Career Manager 1/16/25 Career Manager 1/16/25

DELIVERY DRIVER (Hermanson, Maplewood, MN)

The schedule for this position is currently Monday thru Friday, from 6:50 am to 4:00 pm, two weeks on then two weeks off.

Our Company has the following to offer:

Excellent compensation plan with benefits including 401(k)
Flexible working hours
Career advancement opportunities
Investments in the latest technology
Exclusively focused in cosmetic, implant and digital design for fixed prosthodontics

Responsibilities:

Ensure timely delivery of goods to predetermined customers on specific routes
Review orders prior to delivery, loading and unloading company vehicle
Obtain delivery confirmations from each customer
Provide excellent customer service to our client base
Conduct inspections of vehicle before departing on delivery/pick up route
All other duties as assigned or as otherwise required

Qualifications:

High school diploma or equivalent
Prior experience in a related job preferred
Must possess a valid driver’s license
Ability to pass company background and MVR check
Able to lift up to 50 pounds comfortably
Ability to communicate effectively in English
Strong organizational and customer service skills

Pay: $12.00 - $13.00 per hour

*All new hires will be required to pass our standard employee background check*

Career Manager 1/16/25 Career Manager 1/16/25

CUSTOMER EXPERIENCE SPECIALIST (MicroDental California, Livermore, CA)

MicroDental Laboratories is a world-class, rapidly growing, global company with strong benefit packages and great long-term stability. We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA. With our focus on Quality, Value, and Legendary Customer Care, our Centers are devoted to building strong and lasting relationships with our dentists and their team members. We are looking for a determined, high energy, well organized individual to join our company.

Our Company has the following to offer:

Excellent compensation plan with benefits including medical, dental, life insurance, short/long term disability, 401(k), vacation and holidays
Flexible working hours
Career advancement opportunities
Investments in the latest technology
Exclusively focused in cosmetic, implant and digital design for fixed prosthodontics

Primary Responsibilities & Skills:

Retain and increase orders from existing and potential customers within an assigned geographical territory
Increase customer satisfaction-emphasis on digital support, using excellent communication and telephone skills, email and virtual communication experience, and a solutions mindset
Collaborate with internal technical teams, external strategic partners, and service teams focused on digital adoption, retention, and growth of a territory
Monitor, assess, and communicate with supervisor potential customer-related activities, patterns and opportunities
Utilize channels of communication between customers and laboratories, keeping customers informed of the best options and additives for successful sales outcomes through outbound follow-up calls and emails
Demonstrate keen awareness of territory market conditions, competitive pricing, service requirements, and customer needs assessment
Participate in laboratory-sponsored customer engagements, study clubs, conventions, seminars
All other duties as assigned or as otherwise required

Qualifications:

Excellent computer knowledge and telephone skills, digital scan review preferred
3+ years previous experience in a dental profession preferred
Previous experience working in a sales or telephonic sales position
Must be a self-starter with good initiative, assertiveness, and self-motivation to resolve potential conflicts with customers
Ability and willingness to reasonably make decisions, receive feedback and take calculated risks
Must possess excellent time management and organizational skills with the ability to multitask and prioritize tasks with limited supervision
Strong relationship-building and networking skills
Associate’s, Bachelor’s degree, or equivalent experience preferred

Pay: $24.00 - $28.85 per hour

*All new hires will be required to pass our standard employee background check*

Career Manager 1/16/25 Career Manager 1/16/25

DENTAL LAB SERVICE COORDINATOR (RTG, Rochester, NY)

Rochester Technical Group (RTG) in Rochester, New York is part of a network of a world-class, rapidly growing, global company with great long-term stability. With our focus on Quality, Value, and Legendary Customer Care, our Center is devoted to building strong and lasting relationships with our dentists and their team members. We are looking for a Dental lab Service Coordinator to join our team in Rochester, New York.

Responsibilities:

Responsible for tracking, entering, and researching information in current systems
Prepare material for shipping by weighing, packaging, stamping, and preparing necessary shipping forms such as invoices and shipping labels
Disinfect all incoming cases following laboratory safety processes
Provide exceptional customer service via phone, email, and blog
Assemble and fill boxes with items that need to be shipped
Unload, sort, and prioritize incoming packages for case entry
Maintain inventory of shipping materials and supplies
Provide support to employees and managers in the handling of all shipping related activities
All other duties as assigned or as otherwise required

Qualifications:

High school diploma or equivalent required
Knowledge of dental lab products, materials, and techniques preferred
Basic Microsoft and computer knowledge with ability to learn new programs
Strong interpersonal, verbal, and written communication
High attention to detail with the upmost accuracy is required
Understanding of general administrative policies and procedures
Self-motivated with strong organization skills and ability to manage multiple tasks in a fast-paced, high volume environment.
Ability to stand for long periods of time; Ability to lift up to 30 lbs.
Team Player a MUST

Pay: $18.00 per hour

*All new hires will be required to pass our standard employee background check*

We are proud to be an Equal Opportunity/Affirmative Action employer. We recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.