CUSTOMER SUPPORT REPRESENTATIVE (Mitch, Muncie, IN)
MicroDental Laboratories is a world-class, rapidly growing, global company with strong benefit packages and great long-term stability. We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA. With our focus on Quality, Value, and Legendary Customer Care, our Centers are devoted to building strong and lasting relationships with our dentists and their team members. We are looking for a determined, high-energy, well-organized individual for the position of Customer Support Representative to join our company.
Our Company has the following to offer:
Excellent compensation plan with benefits including medical, dental, life insurance, short/long term disability, 401(k), vacation and holidays
Flexible working hours
Career advancement opportunities
Investments in the latest technology
Exclusively focused in cosmetic, implant and digital design for fixed prosthodontics
Primary Responsibilities & Skills:
Responsible for tracking, entering, and researching information in current systems
Ensure timely delivery of goods to predetermined customers on specific routes
Prepare material for shipping by weighing, packaging, stamping, and preparing necessary shipping forms such as invoices and shipping labels
Disinfect all incoming cases following laboratory safety processes
Provide exceptional customer service via phone, email, and blog
Assemble and fill boxes with items that need to be shipped
Unload, sort, and prioritize incoming packages for case entry
Maintain inventory of shipping materials and supplies
Provide support to employees and managers in the handling of all shipping related activities, including routing internal drivers for package pickup and delivery
All other duties as assigned or as otherwise required
Qualifications:
Knowledge of dental lab products, materials, and techniques preferred
Basic computer knowledge with ability to learn new programs
Strong interpersonal, verbal, and written communication
Must possess a valid driver’s license and pass a company MVR check
High attention to detail with the upmost accuracy is required
Understanding of general administrative policies and procedures
Self-motivated with strong organization skills and ability to manage multiple tasks in a fast-paced, high volume environment.
Maintain clean equipment and work area
Ability to stand for long periods of time; Ability to lift up to 30 lbs.
Team Player a MUST
High school diploma or equivalent required
Pay: From $12.00 per hour
*All new hires will be required to pass our standard employee background check*
MicroDental Laboratories and Modern Dental Laboratory USA are proud to be an Equal Opportunity/Affirmative Action employer. We recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.