CUSTOMER SUPPORT REPRESENTATIVE (Northwest, Kennewick, WA)
MicroDental Laboratories is a world-class, rapidly growing, global company with strong benefit packages and great long-term stability. We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA. With our focus on Quality, Value, and Legendary Customer Care, our Centers are devoted to building strong and lasting relationships with our dentists and their team members. We are looking for an experienced Customer Support Representative to join our team.
Our Company has the following to offer:
Excellent compensation plan with benefits including medical, dental, life insurance, short/long term disability, 401(k), vacation (new hires will earn 10 days each year) and 8 paid holidays
Flexible working hours
Career advancement opportunities
Investments in the latest technology
Exclusively focused in cosmetic, implant and digital design for fixed prosthodontics
Responsibilities:
Under direction, provides clerical and administrative support to management.
Ensure timely delivery of goods daily to predetermined customers on specific routes
Answer phones and assist customers with any questions or concerns
Prepare communications, such as memos, emails, reports and other correspondence
Create and maintain filing systems, both electronic and physical
Schedule appointments and maintain calendars
Schedule and coordinate staff and other meetings
Maintain lab inventory, prepare on-line requisitions for inventory re-stocking
Manage incoming and outgoing shipments; Track packages to ensure on-time delivery
Additional duties as assigned or as otherwise required
Qualifications:
Minimum of one (1) year of clerical experience in a corporate environment preferred
Knowledge of dental lab products, materials, and techniques preferred
Valid driver’s license with clean MVR record
Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level
Basic computer knowledge with ability to learn new programs
High level of attention to detail and exceptional organizational skills
Strong interpersonal, verbal, and written communication skills
Highly motivated with the ability to quickly learn procedures and products
Exceptional customer service skills
Ability to lift up to 30 lbs and stand for extended periods of time.
High School diploma or equivalent required
Pay: $16.70 - $18.00 per hour
*All new hires will be required to pass our standard employee background check*
MicroDental Laboratories and Modern Dental Laboratory USA are proud to be an Equal Opportunity/Affirmative Action employer. We recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.